Política de reembolso

Order protection made easy.

Checkout+ is available for $5.98 on domestic orders and includes returns, exchanges, and shipping protection.

Returns without Checkout+ are subject to an $11 return fee, deducted from your refund when applicable.

What’s included with Checkout+:

Unlimited Returns & Exchanges
Return or exchange any eligible (non-final sale) item within the return window for free with no return shipping or restocking fees. Expedited shipping fees not covered if package is delivered.

Package Protection
If your order is lost, stolen, or arrives damaged in transit, you’re covered. Just report the issue within 15 days of the delivery date and we’ll take care of it. Expedited shipping fees not covered if package is delivered.

Checkout+ is for domestic orders only (APO and FPO Returns are not eligible). For international and APO and FPO returns, customers are responsible for return shipping costs.

Please click the link below to begin the return/exchange process. 

Return Window

Requests received within 15 days of delivery are eligible for a refund and requests within 30 days of delivery are eligible for Store Credit or Exchange. 

Exceptions & Non-Returnable items

All returned items must be in original and unused condition with tags on. If terms are not met, a 15% restocking fee may apply.

Unfortunately, we cannot accept returns on sale items or gift cards.

Store Credit, Refunds, & Exchanges

All returns must be received and processed prior to issuing refunds, store credits or exchanges. Store Credits will be emailed to the customer as a virtual Gift Card Code to be used on a future order at checkout. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

International Returns

For international, APO, and FPO orders, return shipping costs are the responsibility of the customer. We are unable to accommodate exchanges on International Orders. 

Please include your order number with your return and mail your item(s) to:
Sunsets Returns
24511 Frampton Avenue
Harbor City, CA 90710